About Returns

About Our Returns Policies

ITandElectronics.com, offer returns for most items within 30 days of receipt of shipment. Most items sold on ITandElectronics.com follow our general returns policies, but some products have different policies or requirements associated with them.

Note: Items shipped by ITandElectronics.com between November 1, 2013 and December 31, 2013, may be returned until January 31, 2014, subject to our refund policies. For more information on our refund policies, visit About Refunds.

Most items shipped from sellers other than ITandElectronics.com are subject to the same returns policy.
Requirements for a Full Refund
Items must be in new condition
Items must be returned with all original packaging and accessories
Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
Musical instruments, televisions, and consumer electronics must have a UPC or serial number
Shoes and clothing must be unworn
Note: For more information about our refund policies, go to About Refunds.

Note: If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.

Baby Items
Eligible baby items (including clothing sizes 0-24 months) purchased from ITandElectronics.com can be returned within 90 days of receipt of shipment. Returns should be in new and unopened condition. Breast pumps need to be returned unused in their original condition with the factory seal and packaging intact.

Watches, Jewelry, Collectibles, and Fine Art
Items from these categories with a value of $75 or more must be returned using a trackable shipping method. Items valued more than $500 must also be insured. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned without original documentation will be rejected. Jewelry, watches and fine art items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Before sending a Fine Art return, please photograph the item for your records.

Magazines
If for any reason you are not satisfied with your magazine purchase, please contact the appropriate subscription service provider. In most cases, the magazine subscription can be refunded for any remaining issues. The service provider can also update your address or help with any other concerns you may have.

You can find the magazine service provider by checking the order details in Your Account. To find contact information for all of our magazine service providers, go to Contact Magazine Customer Service.

When you order a subscription to an online newspaper or periodical, you’ll receive a physical packet in the mail with login instructions. If you decide you don’t want the subscription before you’ve opened the packet and accessed the website, you’re welcome to return the unopened packet for a full refund.

If you’ve already opened the packet and accessed the online periodical, then the subscription cannot be canceled.

Automotive Items with a Published Manufacturer’s Warranty
If you have purchased an automotive item shipped from and sold by ITandElectronics.com, ITandElectronics.com will directly honor the manufacturer’s published warranty.

ITandElectronics.com Basics Warranty Coverage
If you have trouble with your ITandElectronics.com product after the return timeline has passed, please Contact Us. We’ll be happy to help you in any way we can, such as replacing the item under the ITandElectronics.com warranty. Additionally, if you have an ITandElectronics.com product that is eligible under your ITandElectronics.com warranty, you can always choose to exercise your rights under that warranty.

Computers
All computers sold by ITandElectronics.com are supported by the computer’s manufacturers. In the unlikely event that a computer appears to be defective, please contact the customer support network for the computer manufacturer to have it serviced under warranty.

Items with FREE Return Shipping
The following categories have FREE Return Shipping on eligible items when purchased from ITandElectronics.com:

Baby Items
Shoes
Clothing
Accessories
Jewelry
Watches (except those sold in Sports & Outdoors)
Kindle and Digital Content
For information about returns policies specific to Kindle or Kindle Digital items, go to Kindle Return Policies .

Games & Software Downloads
Games & Software Downloads are not returnable after purchase. We provide this information in the Amazon Games and Software Store Terms of Use, which is available from product detail pages at the time of purchase.

For help downloading a game or software order, go to Download Your Game or Software.

Cell Phones with Service
For information about returns policies specific to Cell Phones with service, go to Cell Phones with Service Return Policies., ITandElectronics.com, offer returns for most items within 30 days of receipt of shipment. Most items sold on ITandElectronics.com follow our general returns policies, but some products have different policies or requirements associated with them.

Requirements for a Full Refund
Items must be in new condition
Items must be returned with all original packaging and accessories
Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
Musical instruments, televisions, and consumer electronics must have a UPC or serial number
Shoes and clothing must be unworn
Note: For more information about our refund policies, go to About Refunds.

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