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3 thoughts on “Motorola SURFboard DOCSIS 2.0 Cable Modem SB5101U

  1. Angle Side Side says:
    style=”margin-bottom:0.5em;”> 220 of 229 people found the following review helpful:
     4.0 out of 5 stars Comcast not activate! EDIT: Use Chat Support to activate , 8 January 2011
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    This review is from: Motorola SURFboard SB5101U DOCSIS 2.0 Cable Modem (Personal Computers)

    When put on hold for 10 minutes with technical support, I was informed that Comcast would not activate because I did not buy it from an “authorized dealer.” The interesting thing is that Best Buy is the only authorized dealer. rep I asked technical support if it is an issue of trust with the Motorola brand ( Fake, shoddy equipment, etc. ..) and it is considered only the company line and said, “Sir, I’m sorry, but you need to buy this from Best Buy and not Amazon.com” I was gobsmacked. ‘. br /> As of the writing of this review, Best Buy is offering the same modem for $ 30 more than Amazon, and Comcast just raised their modem rental fees from $ 5 to $ 6.61 in my area. I can not help but wonder what kind of profit sharing setup they get behind the scenes. This feels like coming market manipulation, collusion or other anti-trust action for us.
    I’ll probably try to call back in another day or two, and say that I bought it from Best Buy Maybe I started a technical support rep on a bad day, if not, it will return the modem always I wish not only Comcast has a monopoly over my cable / internet service -… I would Drop it in a heartbeat
    EDIT:. written below, I was able to successfully activate the modem on Comcast Online Chat Support

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  • Nean says:
    style=”margin-bottom:0.5em;”> 82 of 83 people found the following review helpful:
     5.0 out of 5 stars Great Buy! , 29th , 2010
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    This review ( What is it )
    This review is from: Motorola SURFboard SB5101U DOCSIS 2.0 Cable Modem (Personal Computers)

    This modem was easy to install economical and very easy I simply disconnected my old Comcast modem, connected. my new Motorola Surfboard modem, and called Comcast them my MAC ID (on the modem) Within five minutes I was in the internet with the same high speed connection

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  • C. Kelly says:
    style=”margin-bottom:0.5em;”> 79 of 81 people found the following review helpful:
     5.0 out of 5 stars Plug and Play easy, Energy Star rated power adapter , 6th February 2010
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    review is from: Motorola SURFboard DOCSIS 2.0 Cable Modem SB5101U (Personal Computers)

    Works great. Simple, easy installation, no software install required, just the cable, call your cable company to register the modem over the phone and you’re done.
    This is the only Energy Star rated cable modem I could find. AC adapter is compact and electronic – not a brick – so it is not hot or waste energy.

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